Refund policy

Returns, refunds and guarantee

FREE returns within 14 days
You can return any product within 14 calendar days of receiving it, without giving any reason and without paying anything for the return. If your order arrives in several parcels, the 14 days count from when you receive the last one.

How to do it

1. Write to us at contacto@petsforyou.es with your order number. You can also log in at account.petsforyou.es with the email address you used to buy (you will receive a code, no password needed), open the order and click “Request a return”, or use the withdrawal form at the end of this page.
2. It really helps us if you tell us the reason and send us a photo of the product as it is. It is not compulsory, but it lets us process your return faster and improve the shop.
3. We will reply within 2 working days at most and tell you how to return it at no cost to you: depending on the product, we either refund you without you having to send it back, or we tell you where to send it and reimburse what that shipment costs you. To do so, you only need to send us the invoice or receipt for the shipment.

Condition of the product
You may open the product and try it out as you would in a shop. If you use it beyond that and it loses value, we may deduct that loss in value from the refund.

Refund
We refund everything you paid, including the original shipping cost if there was one, within 14 calendar days of you informing us of the return, using the same payment method. If we have asked you to send the product back to us, we may wait until we receive it, or until you send us proof of shipment, before issuing the refund.

Exceptions
The following cannot be returned under the right of withdrawal: products personalised to your specifications (for example, with your pet's name), hygiene products whose seal has been broken, and digital books (ebooks) once downloaded. They still have the guarantee.

Has it arrived damaged, incomplete or not what you ordered?
Write to us at contacto@petsforyou.es with your order number and photos or a video of the product and the packaging. We will replace it or refund you, at no cost. Often you do not need to return it.

Guarantee: 3 years
All products have a 3-year legal guarantee from delivery. If a product fails or is not as described, we will repair or replace it free of charge, shipping included. If that is not possible, we will give you a price reduction or refund you. If the defect appears within the first 2 years, it is presumed to have been there from the start and you do not have to prove it.

Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
For the attention of María Luz Mozo Weisz (Petsforyou), Calle Era 85, 49164 Cerezal de Aliste (Zamora), Spain, contacto@petsforyou.es:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:

Last updated: 11 November 2026.